Returns & Exchanges
At Truly Art, we want your home to be a gallery of pieces you love, which is why we offer a 30-day return window for all decor and furnishings. If your purchase doesn't perfectly complement your space, we are here to help with a seamless return or exchange process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack with Care
Securely place the items in their original packaging, ensuring all protective layers are intact to prevent damage during transit.
Affix Shipping Label
Print the prepaid shipping label provided via email and attach it clearly to the outside of your return package.
Receive Your Refund
Once our artisans inspect the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing